Make sure that temperature is set on medium level, and clean the blade with the teﬂon stick. If the problem persists, select low temperature. If the problem persists, please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

TECHNICAL SUPPORT

Q: A red dragon and F3 Alarm appear on the display

Can be due to the transformer. Please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

Q: A red dragon and F4 Alarm appear on the display

The blade can be overheated. Please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

Q: A red dragon and F5 Alarm appear on the display

Make sure that the welding bar is correctly placed and connectors and terminals are plugged in. console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

Q: ELETTRA is not working, and it beeps 5 times in sequence. The display shows a red dragon you and F1 Alarm

The thermocouple is not working properly . Please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

Q: How do I know how many cuts are left on the roll?

To know the number of cuts left on the roll, press the middle key on the display . console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

Q: How do I know the total cuts done by my machine?

To count the cuts and welds done by your ELETTRA press the middle key on the display for 7 seconds . console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

Q: I cannot turn my ELETTRA on/the display is not working

Make sure that the cable is in well plugged in and that the switch is on I (O = off). Make sure that the machine has not fallen or had shocks . If so, please go to point 12. If the problem persists, please contact our help desk or send an email to assistenza@speedycover.eu console.log('script ticket'); //document.getElementById('footer').style.backgroundColor = 'white !important'; if(window.location.href.includes('/bg/supporto/')){ console.log('reindirizzo supporto'); window.location.href = window.location.href.replace('/bg/supporto/','/supporto-ticket/'); } try{ var ticket_assistenza = document.getElementById('ticket-assistenza'); var link_ticket_assistenza = ticket_assistenza.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket_assistenza.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket_assistenza.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} try{ var bottone_assistenza_home = document.getElementById('bottone-assistenza-home'); if(document.body.classList.contains( 'logged-in' )){ bottone_assistenza_home.href='https://www.speedycover.eu/supporto-ticket'; } else{ bottone_assistenza_home.href='https://www.speedycover.eu/wp-admin'; } } catch(err){console.log(err);} setTimeout(function(){ console.log('test ticket'); var img_ticket = document.getElementById('wpsp_helpdesk_agent'); img_ticket.src = 'https://www.speedycover.eu/wp-content/uploads/2022/11/helpdesk-2.png'; var div_ticket = document.getElementById('wpsp_helpdesk_widget'); var link_ticket = div_ticket.getElementsByTagName('a')[0]; if(document.body.classList.contains( 'logged-in' )){ link_ticket.href='https://www.speedycover.eu/supporto-ticket'; } else{ link_ticket.href='https://www.speedycover.eu/wp-admin'; } }, 3000);

ID registration and support

From your account, you can view and edit your personal data, manage your Elettra devices and contact RiPlast. You can also ask technical support for your Speedycover through few simple steps.

New Speedycover? Start registration here

Do you need technical support? Open a new ticket

Different needs? Contact us by email

ELETTRA SPEEDYCOVER | FAQ

These are the answers to the most common questions.

A red dragon and F2 Alarm appear on the display. What does it mean?ASSISTENZA SPEEDYCOVER2022-07-23T17:02:41+02:00

A red dragon and F2 Alarm appear on the display. What does it mean?

The Red Dragon and F2 Alarm on the display, can mean:

– Incorrect contact between SpeedyRoll dispenser and ELETTRA: make sure that the roll is in the correct position, as per point 3b of OPERATING.

– Non original consumables are being used.

– You have reached the maximum number of cuts for the Roll.

If the problem persists, please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

A red dragon and F3 Alarm appear on the displayASSISTENZA SPEEDYCOVER2022-07-23T17:03:33+02:00

A red dragon and F3 Alarm appear on the display

Can be due to the transformer.

Please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

A red dragon and F4 Alarm appear on the displayASSISTENZA SPEEDYCOVER2022-07-23T17:04:02+02:00

A red dragon and F4 Alarm appear on the display

The blade can be overheated.

Please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

A red dragon and F5 Alarm appear on the displayASSISTENZA SPEEDYCOVER2022-07-23T17:04:17+02:00

A red dragon and F5 Alarm appear on the display

Make sure that the welding bar is correctly placed and connectors and terminals are plugged in.

ELETTRA has been damagedASSISTENZA SPEEDYCOVER2022-07-23T16:58:34+02:00

ELETTRA has been damaged

Serious damage can result to the machine in the event of a fall: the welding bar can be blocked, the internal components can be detached and the transformer can be damaged.

In such event, please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

ELETTRA is not working, and it beeps 5 times in sequence. The display shows a red dragon you and F1 AlarmASSISTENZA SPEEDYCOVER2022-07-23T17:02:21+02:00

ELETTRA is not working, and it beeps 5 times in sequence. The display shows a red dragon you and F1 Alarm

The thermocouple is not working properly.

Please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

How do I know how many cuts are left on the roll?ASSISTENZA SPEEDYCOVER2022-07-23T17:00:31+02:00

How do I know how many cuts are left on the roll?

To know the number of cuts left on the roll, press the middle key on the display.

How do I know the total cuts done by my machine?ASSISTENZA SPEEDYCOVER2022-07-23T17:00:43+02:00

How do I know the total cuts done by my machine?

To count the cuts and welds done by your ELETTRA press the middle key on the display for 7 seconds.

How do I replace the blade?ASSISTENZA SPEEDYCOVER2022-07-23T16:58:45+02:00

How do I replace the blade?

To replace the blade, use the Allen key supplied with ELETTRA.

– Unscrew the 2 side screws of the carter and remove it.

– Unplug the 3 terminals (2 blue and 1 black), unscrew the 2 screws on the welding bar and remove it.

– Place the new welding bar on the two side supports, tighten the 2 screws, plug back in the 3 terminals (the black terminal has only one coupling direction).

– Put the carter on, making sure that cables and terminals inside; ﬁ x the carter with the 2 side screws.

I cannot turn my ELETTRA on/the display is not workingASSISTENZA SPEEDYCOVER2022-07-23T17:00:51+02:00

I cannot turn my ELETTRA on/the display is not working

Make sure that the cable is in well plugged in and that the switch is on I (O = off).

Make sure that the machine has not fallen or had shocks. If so, please go to point 12.

If the problem persists, please contact our help desk or send an email to assistenza@speedycover.eu

The blade doesn’t cut properly/weak weldASSISTENZA SPEEDYCOVER2022-07-23T16:58:59+02:00

The blade doesn’t cut properly/weak weld

Make sure that temperature is set on medium level, and clean the blade with the teﬂon stick. If the problem persists, select high temperature.

If the problem persists, please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

The weld is frayedASSISTENZA SPEEDYCOVER2022-07-23T16:59:08+02:00

The weld is frayed

Make sure that temperature is set on medium level, and clean the blade with the teﬂon stick. If the problem persists, select low temperature.

If the problem persists, please contact www.speedycover.eu help desk or send an email to assistenza@speedycover.eu

Under the blade there are plastic scraps and the cut/weld is not perfectASSISTENZA SPEEDYCOVER2022-07-23T17:01:09+02:00

Under the blade there are plastic scraps and the cut/weld is not perfect

If scraps cannot be easily removed, we suggest to set the temperature to 10 and make 3-4 cuts without film. Then slide the SpeedyRoll film under the blade and cut/weld once. Wait few seconds for the blade to cool down, then remove the film: scraps will be welded onto the film and the blade will be clean.

Plastic scraps under the blade should only be removed with the supplied Teflon stick. Cleaning the blade with anything else, may seriously damage it and it will need replaced.

The use of spatulas other than that supplied will automatically void the warranty terms.